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ORDERING & DELIVERY

The pair.
The full picture.

A saved direction begins a conversation. The actual order needs its own clear details.

01

Confirm the item.

Ask for the exact frame, lens specification, dimensions, colour and availability. A saved style reference is not a reservation.

02

Agree the terms.

Confirm the seller, full item and delivery charges, destination, expected timing, cancellation and returns terms applicable to the order.

03

Review the reference.

If an invoice is assigned to your signed-in account, check its description, amount and terms against the agreement before payment.

04

Keep the conversation together.

Retain the order reference. Contact us with that reference about delivery, a return request or an item question.